Customer satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• It must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Opened pet food or treats

• Personalized products

• Gift cards

• Clearance items

• Hygiene and grooming products that have been used

Refunds

Once your return has been been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you receive a defective or damaged product, we will gladly replace it at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Contact Us

For return requests or refund inquiries, please contact our customer support team before sending any items back.